Adequate training for functional application users and technical resources it critical; they must be well- prepared to transact business in the new system prior to production “go live.” Technology Group International (TGI) trains the implementation core team early on in the implementation process for purposes of software acceptance and establishing business policies and procedures. Then, [...]

Technological change tends to introduce many new systems that require specialized skills and understanding of each process. In order to get the most out of these systems, learning must be rapid and precise when it comes to timing and content. To address this issue, P&G developed a learning philosophy called surgical learning. The concept of [...]